Until T Mobile and EE Work Out What They are Doing Don't Upgrade

I am absolutely horrified. Been with T-Mobile since the 1990s. A year ago I was being really frugal and as soon as I was due an upgrade (i.e. out of contract) I opted for sim only instead. A monthly bill of 6.95 pounds. Now you would think I'd end up going over ever month right? Not so, I have made that amount nearly every month since.

A week or so ago I popped into an EE store (I THOUGHT it was the new name for T-Mobile). I asked for a new phone battery as mine was fried. A VERY good saleswoman persuaded me to get an upgrade.

I have been like a kid with a new toy since I got the new phone. Faster internet. Better photos. Enough internal memory to run Facebook, Twitter, G+ etc (I had to take them off my old phone). Means I have been much more social with my social media and I have loved it...

But this morning happy me and happy phone came to an end, as a bill for over 180 pounds landed on my doorstep.

When I ring them and tell them, they say no, your existing bill is 9 pounds. When I stress I have it in front of me, they say "oh that must be from T Mobile" as if to say it is something else and irrelevant..... er no! Then they say I haven't paid it yet, as if to question my stress. I did not claim to have paid it I said "I have received a bill!!!!" I wish I could recreate the tone. It was like T Mobile are old news, nearly tantamount to saying ignore it, without actually saying it.

Then it's like it's fine as they are doing "migration" and it will be recalculated. Er no! Sorry! Do your migrating and your bill recalculating in your own time, behind the scenes and let me have a seamless transition thank you very much.

Just been on the phone to them from 12:30 till 14:30 on and off. Spoke to a total of five people, with only the last one being a manager...

Reason for speaking to so many people... because I had to be transferred to the "T Mobile team", as if they are two different companies.......... and if they are not they are CERTAINLY two different departments, and it shows with all of the tone and terminology they use. Jargon to do with migration etc... None of which is my concern.

When I complain that I did not KNOW I was changing from T Mobile to EE, they sarcastically say they can change you back - like yeah right!?!?!? You experience faster internet, experience THEIR teething problems and then YOU the customer LOSE OUT when THEY decided to take the faster internet back OFF you! Hell NO!!!

Once speaking with a Manager:

After much explaining and re-explaining by me, and me suggesting a goodwill gesture, the recalculation of the bill has gone from a lead time of 5-7 days to now being 72 hours, and I have achieved a credit on my account of 35 pounds!!

But, like I say, blood pressure raised, very very stressed and it has ruined my free time whilst Aaron is at nursery, for which I'd planned some pretty important things that I needed to do!

Thanks T-Mobile. Seems like with customer loyalty it is the CUSTOMER that is loyal.

You SHOULD be like a duck. Floating on the water (with the paddling and peddling) with the data migration and re-calculating of bills happening behind the scenes (BELOW the water).

You changing companies is NOT my problem!

Homecare Insurance - It is Not what You think! Fonesafe!

Interesting thing happened .  £6.99 comes out of my account every month for "homecare insurance".  I THOUGHT it was something to do with British Gas and/or plumbing.

We called British Gas last week to change it from my account to my husbands and asked them why do they charge me £6.99 a month in addition to the £23 a month I pay for boiler insurance.  It wasn't them! So I called my Home Insurance provider and it also wasn't them.

While we had British Gas on the phone we explained our boiler is still only working eratically and that we now no longer think it is the condense.  They've since come out and replaced two parts in our boiler and it works like a dream now.

So, regarding the £6.99, since last week it has been on the "long finger" - the to-do list that never gets done.  Since then we had water leaking from under the bath and I thought let me see who the provider is, as maybe they can send a plumber.

I rung my bank and was perplexed to find that my £6.99 for HOMECARE insurance, goes to fonesafe!!!

I was horrified and called T-mobile only to find that I have been paying it since I got my phone in 2011!!!!

Anyway I phoned fonesafe at T-mobile's request (which I at first refused to do as I said I did not ring them to get it so why should I ring them to cancel it). Thank God I did.

I have had phones since 1995 and NEVER insure them!

I spoke to a VERY helpful man who said I will cancel it immediately and the most I can refund immediately is 12 months.  £88...

I'll have to take it further to get the other 12 months.  But I was very excited to get such an immediate response and such an effective one.

I am so broke I am spreading butter on toast sparingly and counting the number of toilet paper squares I use (that's more important than whether I scrunch or fold Big Fashionista LOL).

Anyway to anyone reading this, CHECK YOUR DIRECT DEBITS and know what everything is FOR....

And back to the leak under the bath, the husband has taken apart the pipe (waste) under the plug hole and it was full of my *ahem* *coughs* hair! I am surprised there is any left on my head.

Liska xx